Shipping Policy

Last updated: October 30, 2026

Thank you for shopping with ESTVUE. We offer free standard shipping to every destination currently served by our store, with no minimum order value. We aim to make international delivery expectations clear before you order.

1. Where We Ship

ESTVUE offers international shipping to all countries included in our active delivery list. We do not exclude a destination from free standard shipping if it is available at checkout.

Available countries and delivery options are confirmed at checkout and may depend on the item and delivery address.

If you cannot select your country, please contact support@estvue.com before placing an order.

2. Free Shipping to All Available Countries

Free standard shipping applies to every destination currently available at checkout, with no minimum order value.

Expedited shipping is not included unless expressly offered at checkout. Any applicable import duties or taxes are addressed separately below.

3. Order Processing Time

Orders are normally processed for dispatch within 3–5 business days after payment confirmation, excluding weekends and public holidays. Processing includes order verification, quality checks, packing and handover to the shipping carrier. Processing time is included in the overall delivery estimate of up to 45 calendar days below; it is not added on top.

4. Estimated Delivery Time

Please allow up to 45 calendar days from the date you place your order for delivery, including order processing and transit time. This estimate applies to all destinations currently available at checkout, including the United States, United Kingdom, Canada and eligible European destinations.

Your order may arrive earlier. The actual delivery time depends on the product, destination, carrier, customs clearance and seasonal shipping volumes. This is an estimated delivery window, not a guaranteed arrival date.

Customs inspections, public holidays, severe weather and carrier disruptions can cause delays. If we become aware that we cannot meet the stated dispatch timeframe or overall delivery estimate, we will notify you promptly with an updated estimate and explain the options available to you. Where required by law, we will seek your agreement to a dispatch delay or offer cancellation and a prompt refund for unshipped goods.

If your order has not arrived within 45 calendar days of the order date, please email support@estvue.com with your order number. We will investigate and arrange an appropriate resolution, including a replacement or refund where applicable. You may contact us sooner about a delivery concern. This policy does not restrict any mandatory rights regarding delayed, missing or undelivered goods.

5. Tracking Your Order

When your order is dispatched, we will send a shipping confirmation.

Tracking information will be provided when it becomes available. Tracking updates may take a few business days to appear.

If you need help, contact our team with your order number.

6. Customs, Duties and Taxes

International shipments may be subject to import duties, local taxes or customs fees.

Whether these charges are included at checkout or collected separately depends on your destination and shipping arrangement.

Any responsibility for additional charges is subject to applicable law and the information disclosed before purchase.

If you are uncertain about import charges, please contact us before placing an order.

7. Address Changes and Cancellations

Please check your shipping address and contact details carefully.

If you need to correct an address, change an item or cancel an order, email support@estvue.com as soon as possible.

We will try to accommodate your request before dispatch, although changes may no longer be possible after processing or shipment has begun.

This does not limit any statutory cancellation, withdrawal or consumer rights.

8. Delayed, Missing or Damaged Deliveries

If a parcel is delayed, appears lost or arrives damaged, contact support@estvue.com with your order number.

For damage, please include photographs of the item and packaging where possible.

We will investigate and provide an appropriate resolution in line with applicable consumer protection laws.

9. Orders Arriving in Separate Parcels

Items from one order may be dispatched separately and arrive on different dates.

Where available, each shipment will receive its own tracking details.

10. Returns and Refunds

For return requests, cancellation rights and refund information, please see our Return & Refund Policy:

https://estvue.com/policies/refund-policy

Contact Customer Care before sending a return so that we can provide the correct return address and instructions.

11. Contact ESTVUE

Customer Care: support@estvue.com

Website: https://estvue.com

Contact form: https://estvue.com/pages/contact