Refund policy

Return & Refund Policy

Last updated: October 18, 2026

At ESTVUE, we want you to feel confident about your purchase. If something isn't right, we're here to help.

1. 14-Day Return Policy

You may request a return within 14 calendar days of receiving your order.

To initiate a return, contact support@estvue.com with your order number and the item you would like to return.

Once we receive your request, our Customer Care team will provide return instructions and the appropriate return address.

Please do not send items to the address shown on the original shipping label, as it may not be an authorized returns facility.

2. Item Condition

You may inspect and try on clothing as you would in a physical store.

Please handle items carefully and return them with their original accessories and, where possible, tags and packaging.

Items should not be worn beyond normal fitting, washed, altered, or damaged.

Where permitted by applicable law, a reduction in value caused by handling beyond what is necessary to inspect the item may be deducted from your refund.

3. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for direct return shipping costs, where permitted by applicable law and disclosed before purchase.

The return destination may be international. Please contact us before shipping your return so we can provide the correct address and instructions.

We recommend using a tracked shipping service.

If you receive an incorrect, damaged, or defective item, please contact us promptly. We will arrange an appropriate remedy and cover applicable return shipping costs where required by law.

4. Refunds

Refunds will be issued to the original payment method.

We will notify you once your return has been received and assessed.

Refunds will be processed in accordance with applicable consumer protection laws. Where legally permitted, we may wait until we receive the returned item or proof that it has been sent.

Any original standard delivery charges will be refunded where required by law.

Your bank or payment provider may require additional time to credit your account.

5. European Union — Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase without giving a reason within 14 calendar days after receiving the goods.

After notifying us of your withdrawal, you generally have a further 14 days to send the goods back.

You may exercise this right by emailing support@estvue.com with a clear statement that you wish to withdraw from your purchase.

Statutory exceptions may apply. Nothing in this policy limits your legal rights.